Returns & Refund Policy

At Soralise, customer satisfaction is important to us. Our products are carefully inspected prior to shipment to help ensure they meet our quality standards.

We stand behind the products we sell and offer a 30-day limited money-back guarantee on all physical products, subject to the conditions outlined below.

If you experience an issue with your purchase, our customer support team is here to assist you.

30-Day Money-Back Guarantee

All physical products purchased through Soralise are eligible for our 30-day money-back guarantee.

Refunds under this guarantee are available for qualifying purchases involving:

• Products that arrive damaged

• Products with manufacturing defects

• Incorrect items received

• Products that materially differ from their advertised descriptions

To request a refund, please contact support@soralise.com within 30 days of receiving your order.

Include your order number, a description of the issue, and supporting photographs when applicable.

Our customer support team will review your request and provide instructions on the next steps.

Dissatisfaction or a change of mind, without one of the qualifying issues listed above, does not independently qualify for a refund under this guarantee.

Returns and Refund Requests

Depending on the circumstances, we may require a physical return before processing an approved refund. In some cases, a return may not be necessary.

If a return is required, our support team will provide instructions.

Please do not send products back without first contacting support@soralise.com.

Refund requests will be evaluated against the eligibility conditions described in this policy.

The amount and timing of an approved refund will be communicated by our support team, subject to applicable law.

Damaged, Defective, or Incorrect Items

We carefully inspect products prior to shipment. However, if your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

When contacting support, please provide:

• Your order number

• A description of the issue

• Clear photographs, when applicable

Our team will evaluate the issue and assist with an appropriate resolution, which may include a replacement or refund.

If a return is required because an item arrived damaged, defective, or incorrect, Soralise will cover the return shipping costs.

For other returns that Soralise agrees to accept, customers are responsible for return shipping costs.

Product Eligibility

Our 30-day limited money-back guarantee applies to all physical products sold through Soralise, including sale and promotional items.

No physical product category is automatically excluded from eligibility.

All refund requests remain subject to the qualifying conditions outlined in this policy.

Order Cancellations

If you need to cancel or modify an order, please contact support@soralise.com as soon as possible.

Cancellation requests are reviewed individually based on the order status and circumstances.

If your order has already shipped, our support team can explain the available options under this policy.

Soralise Club Subscriptions

Soralise Club memberships and recurring subscription charges are governed by separate subscription terms and cancellation policies.

The 30-day physical-product money-back guarantee does not automatically apply to Soralise Club subscription charges.

Contact Us

For questions about returns, refunds, cancellations, or issues with your order, please contact:

Soralise Customer Support

Email: support@soralise.com

Phone: 682-349-9402

Website: https://soralise.com